TERMS OF PURCHASE
Last updated: 2022-03-21
We reserve the right to cancel orders from persons or companies who have provided incorrect information and/or have payment difficulties. Facts and prices are subject to typing errors and incorrect technical specifications, etc.
Prices on the website are initially exclusive of VAT, but you as a visitor can choose to display prices including VAT.
2. Delivery time
Delivery time is usually 1-3 days from the date of order. In case of delayed delivery, you will be notified by e-mail. In the event of a longer delivery delay, you have the right to cancel the purchase. Please contact our customer service. We reserve the right to final sale and possible price errors. In case of non-collection of the shipment, 150 SEK will be charged.
Once we have received your order, we will send you a confirmation e-mail with information about your order as soon as possible. It's a good idea to save this email (Your order has been received!) to have at hand in case you need to contact customer service.
4. Payment options
We use Klarna as the supplier of our cash register. This means that we may share your personal data such as contact details and order information with Klarna when the checkout is loaded, in order for Klarna to process your purchase. Your personal data that is shared will be processed in accordance with Klarna's own data protection information.
All deliveries are free of charge. You choose how you want your delivery sent and we offer delivery via PostNord to the nearest retailer, directly to your door or directly to your company.
If you have chosen to send to a retailer, you will receive an SMS notification when the package arrives.
If the goods are damaged or lost during transport, CIRK-L is liable for payment. Please notify customer service immediately for the fastest service, but no later than 14 days if you as a customer have been unable to point out the defect upon delivery. If we receive a package back that has not been redeemed by the retailer, we reserve the right to charge you for all costs incurred in connection with such a return, currently 150 SEK.
7. Right of withdrawal
As a customer of CIRK-L, you have the right to cancel a purchase within 14 days from the day you received the goods, or a substantial part of it. However, the right of withdrawal does not apply if any seals has been broken. The right of withdrawal only applies if the goods are in as-new and unaltered condition.
If you wish to return a purchase, we recommend that you contact our customer service within 14 days of receiving the goods. Customer Service will provide you with full instructions on how to proceed. In order to speed up the handling of your case, we ask you to provide the order number and the name of the products you wish to return.
The goods must be packed well, preferably in their original packaging with the associated inner packaging and together with any accessories. Transport damage due to inadequate packaging will be charged to you as a customer. Do not put address labels directly on the packaging of the goods - please put the original box in another box before shipping it back to us.
We would like you to state the reason for the return and return the item together with the delivery note (or a copy of the delivery note) to speed up the processing of your return. You must pay the return postage yourself unless otherwise stated in these terms and conditions of purchase and delivery. Returns may not be made by cash on delivery.
Keep your return receipt - remember that you are responsible for the return shipment! CIRK-L accepts no responsibility for damage in transit due to poor packaging on return.