Frequently asked questions

Here we have collected some of the most frequently asked questions and the answers to them. If you can't find the answer to your question here, feel free to contact us.

Mail: [email protected]
Telephone: +46(0)10 2522 700

What payment options do you offer?

When ordering from Cirk-L, you can choose to pay by card (Visa/Mastercard/American Express) as well as invoice (14 days), instalment or direct payment.

I have not received a confirmation of my order

Make sure that the email has not ended up in Junk mail. If you can't find it, please contact [email protected] and we will help you.

What applies in the event of a complaint?

If you have received an item that turns out to be defective or incorrect please contact us at [email protected]

Open Purchase and Exchange Right

You normally have a 14-day right of withdrawal on goods purchased from the online store, in accordance with the Distance and Home Selling Act. This means that you have the right to return an item if you notify us within 14 days of receiving the item that you wish to exercise your right of withdrawal.

How do I make a return?

If you wish to make a return, please contact us and we will get back to you with instructions. Any shipping and handling charges for the return shipment will be borne by you, the customer.

CIRK-L